FAQ’s
Answers to Your Most Common Dry Cleaning Questions.
General Information
Which areas do you cover?
We provide premium dry cleaning and laundry services across london and various other locations in the UK.
We aim to make professional garment care convenient and accessible to as many customers as possible.
To check if we operate in your area, please visit our website or contact our support team for confirmation.
How do I book a service?
Booking a service with Dry Cleaning Junction is quick and hassle-free.
Simply visit our website, select your preferred pickup and delivery time, and provide details about the garments you need to be cleaned.
Once your booking is confirmed, our team will collect your items, clean them professionally, and return them fresh and clean.
How can I get in touch with your team?
We are always happy to assist with any inquiries or support requests.
You can contact us through our website via our live chat or by reaching out via phone or email.
Visit our contact page for further details, including customer service hours and response times.
Do you have a physical location where I can drop off my laundry?
Dry Cleaning Junction is an in-house cleaning facility in London but for your convenience, we also provide free pickup and delivery service, eliminating the need for customers to visit our store.
This approach ensures maximum convenience, as we collect and return your garments directly to your doorstep.
If you prefer a drop-off option, please contact our customer support team.
The Service
Is my clothing safe with you?
Yes, we take the utmost care in handling every item entrusted to us.
Our team consists of experienced professionals who use specialized cleaning methods to preserve the quality of your garments.
We understand the value of your clothing and ensure they are treated with the highest standards of care.
Do you provide insurance for any damage to my items?
We follow strict quality control measures to prevent any damage to your garments.
However, in the rare event that an issue arises, we have policies in place to address concerns fairly.
If you have delicate or valuable items, please notify us in advance so we can apply additional precautions.
What is the step-by-step process for your service?
Our service is designed to be seamless and efficient for all customers.
Once you place an order on our website, we arrange for a collection at your preferred time.
Your items are professionally cleaned, carefully inspected, and delivered back to you, fresh and ready to wear.
How long does it take to get my clothes cleaned?
Our standard turnaround time for most services is between 24 to 48 hours.
For urgent requests, we also offer express services with faster processing times.
Turnaround times may vary depending on the type of fabric and cleaning requirements, so feel free to check with us for specific time estimates.
Where do you clean the clothes?
Unlike others we don’t outsource your clothes for dry cleaning. Your garments are cleaned at our high-standard in-house facilities equipped with advanced cleaning technologies
Our in-house experts ensure each item is treated with the appropriate care and technique.
Our facilities also prioritize eco-friendly processes to maintain sustainability without compromising quality.
Services and Cleaning Provided
Do you clean all types of clothing and fabrics?
Yes, we handle a variety of clothing items, including everyday wear, delicate fabrics, formal attire, and bulky items.
Each fabric type is treated with specialized cleaning techniques to ensure the best results.
If you have specific cleaning needs, feel free to contact us for expert advice.
Are you able to remove all stains?
We use industry-leading cleaning solutions and stain removal techniques to tackle even the toughest stains.
However, stain removal success depends on factors such as fabric type and how long the stain has set.
For best results, we recommend sending stained items to us as soon as possible for prompt treatment.
Do you offer clothing repairs and alterations?
Yes, we provide minor repairs and alterations such as hemming, zip replacements, and button reattachments.
If you require adjustments, simply mention your needs when placing your order.
Our team will ensure that your garments are returned in excellent condition, and ready to wear.
What is included in a service wash?
A service wash consists of washing, drying, and neatly folding your clothes.
This is an ideal solution for everyday laundry, saving you time while ensuring your garments are cleaned to a high standard.
If you have any special washing or drying preferences, please let us know when booking your service.
Collection & Delivery
Laundry Separation: Do I need to sort my clothes before pickup?
It is not mandatory to separate your laundry, but it is helpful if you do so.
Sorting clothes by fabric type or color ensures the best cleaning treatment for each item.
If you’re unsure, our expert cleaners will assess and handle your garments with the appropriate care.
How can I confirm my cleaning preferences?
When placing an order on our website, you can specify any special cleaning instructions.
You can indicate fabric care preferences, stain treatments, or additional services like ironing or folding.
If you have specific concerns, our customer service team is available to assist.
What type of bag should I use for my clothes?
We recommend placing your items in a standard laundry bag, plastic bag, or any secure packaging.
If you’re using a reusable bag, we will return it with your cleaned garments.
For delicate or specialty items, let us know in advance so we can handle them appropriately.
Can I return the hangers from my previous order?
Yes, we encourage customers to return hangers from previous orders as part of our sustainability efforts.
Simply hand them to our driver upon delivery, and we will ensure they are reused or recycled.
This helps reduce waste and supports our commitment to eco-friendly practices.
How do I determine the correct cleaning method for my clothes?
Checking the care label on each garment is the best way to understand its cleaning needs.
If you are unsure about the best cleaning method, our professional cleaners will assess your items.
We use safe and effective techniques tailored to each fabric type to ensure optimal results.
Is there anything I need to prepare before collection?
To make the collection process smooth, please ensure your clothes are packed and ready.
If you have delicate items or special requests, you can mention them during the booking process.
Our team will handle the rest, ensuring your garments are cleaned and returned with care.
Where can my clothes be collected from?
We offer collection services from your home, workplace, or any preferred location within our service area.
During booking, you can specify the exact address, and our team will arrive at your chosen time.
If you need flexibility, just let us know, and we’ll do our best to accommodate your schedule.
Can you deliver my order to a different address?
Yes, we can arrange delivery to a different address if needed.
When placing or updating your order, simply provide the alternative delivery location.
If there are any last-minute changes, please contact us as soon as possible so we can adjust accordingly.
Payment
Is cash payment an option?
We currently do not accept cash payments to ensure a seamless and secure transaction process.
All payments are processed online through secure card transactions to provide convenience and transparency.
If you experience any issues with payment, our support team is available to assist you.
How can I update my stored card details?
You can update your credit card information by logging into your account on our website.
Navigate to the payment settings section, where you can remove old card details and add a new card securely.
For any difficulties, feel free to contact our customer support for guidance.
Will I get an invoice for my order?
Yes, an invoice is automatically generated for every transaction.
You will receive a copy via email, and you can also access your past invoices by logging into your account.
If you need additional details or a duplicate invoice, our customer service team is happy to assist.
What is the payment process like?
Once you place an order, the payment is processed online through a secure system.
We accept major debit and credit cards, and the transaction is completed automatically before your items are returned.
You will receive a confirmation once the payment has been successfully processed.
Pricing
Is there an extra charge for same-day delivery?
Yes, same-day delivery comes with an additional charge due to the urgency of processing your order.
Expedited cleaning and delivery require prioritization, ensuring your garments are returned on time without compromising quality.
If you need a faster turnaround, we recommend checking availability when booking to confirm the exact cost.
Why was I charged a fee for missing my collection or delivery?
A missed collection or delivery incurs a charge because our team schedules specific time slots for each customer.
When a pickup or delivery is missed, it affects our logistics and service efficiency.
To avoid additional charges, we recommend notifying us in advance if you need to reschedule.
What are the standard bedding sizes in the US?
US bedding sizes differ from UK sizes, with common options including Twin (99x191cm), Full (137x191cm), Queen (152x203cm), and King (193x203cm).
These measurements are slightly larger than their UK counterparts, so it’s important to verify the correct size when requesting cleaning services.
If you need assistance, our team is happy to help you determine the best care for your bedding.
Why do women’s shirts cost more to clean than men’s?
The price difference is due to variations in design, fabric, and detailing between men’s and women’s shirts.
Women’s shirts often feature delicate fabrics, unique tailoring, or additional embellishments, requiring specialized care.
As a result, these factors contribute to slightly higher cleaning costs for women’s garments.
Do you require a minimum spend per order?
Yes, we have a minimum order value to cover operational costs and maintain service efficiency.
This ensures that we can provide high-quality cleaning and doorstep delivery at a reasonable price.
The minimum order amount may vary by location, so please refer to our pricing page for details.
How do UK bedding sizes compare?
UK bedding sizes follow standard measurements, but variations exist across brands.
Common sizes include Single (90x190cm), Double (135x190cm), King (150x200cm), and Super King (180x200cm).
If you are unsure about your bedding size, we recommend checking the label or measuring your bedding before placing an order.
How much do your services cost?
Our pricing is based on the type of garment or item, cleaning requirements, and any additional services requested.
We aim to offer competitive prices while maintaining the highest cleaning standards.
For a full breakdown of our prices, please visit our pricing page on the website.
Will I be charged if my items cannot be processed?
If we are unable to clean an item due to material restrictions or specific damage, we will notify you immediately.
In such cases, we do not charge for the cleaning service, but a small handling fee may apply if the item has already been collected and assessed.
For any concerns, feel free to contact our customer service team for clarification before placing your order.
Service Rescheduling, Order Cancellations & Disputes
I accidentally placed an order. How can I cancel it?
If you have placed an order by mistake, you can cancel it through your account on our website.
Simply log in, go to your order history, and select the option to cancel.
If your order is already being processed, please contact our customer support as soon as possible for assistance.
Can I change the date or time of my collection or delivery?
Yes, you can reschedule your collection or delivery by logging into your account and selecting a new available slot.
We understand that plans may change, so we offer flexible rescheduling options at no extra charge if done in advance.
If you need urgent changes or have difficulties rescheduling online, our support team is happy to assist.
How do I raise a complaint about my order?
We strive to provide excellent service, but if you have any concerns, we encourage you to reach out.
You can submit a complaint through our website’s contact form, or email, or by calling our customer service team.
We take every complaint seriously and will work promptly to resolve any issues to your satisfaction.
