Privacy Policy
Committed to Excellence in Garment Care & Customer Satisfaction.
At Dry Cleaning Junction, we respect the safety and privacy of our customers. This Privacy Policy aims to inform you about how exactly we collect, use, and further protect your personal information as you use our online and offline services. So, we take serious steps to safeguard your data so that you have a real and reliable experience.
Information we collect:
To give you the highest experience and service possible from us, we collect:
Personal Identification Information: Name, email address, telephone number, billing information, delivery address, and other personal data that we may collect from you while using our services is personal identification information. We require this to run your account, process orders, and update you.
Payment Information: Credit card information, billing information, and other financial information are collected by payment gateways whenever you make payments using our website. To safeguard your personal information, we ensure that all financial transactions are processed over safe, secured channels.
Data about Service Usage: We may also collect information about how you use our services. This can include the type of clothing you have dry cleaned, any specific alterations you have requested, and any preferences you have indicated when you visit. This allows us to improve our services and tailor your experience.
How We Use Your Data:
We collect information to better your experience with us for lots of reasons, all while making sure that your data is safe and secure:
Order Processing: Your personal information is needed to fulfill your orders, which include scheduling pickups, providing predictions, providing services, and providing payments.
Communication: We could use your contact information to inform you about new services, special offers, or the status of your transaction. You can opt out of receiving adverts at any time.
Improving Our Services: We use customer information analysis to improve our offers, simplify procedures, and provide unique ideas for clothes, cleaning, and adjustments based on your preferences and previous contacts.
Customer Support: Your contact information and service history enable us to provide fast, customized customer support, ensuring that your needs are dealt with promptly.
How We Keep Your Information Safe:
We have done everything within our power to ensure your money and private information are safe.
Industry-standard security protocols are used to ensure unauthorized access to the secure servers processing your data. We do not intend our services for use by children under thirteen years of age.
Third-Party Integration:
Return & Satisfaction Guarantee Policy
At Dry Cleaning Junction, your satisfaction is our top priority. We take pride in providing exceptional garment care and a hassle‐free service experience. If you’re not completely satisfied with your order, please review our policy below:
1. Satisfaction Guarantee
If you’re unhappy with the quality of our dry cleaning or laundry service, notify us within 24 hours of receiving your items. We promise to make it right.
2. How to Request a Return or Re‑Clean
- Contact Us: Contact our customer service team by phone or email.
- Provide Details: Include your order number and a description of the issue (e.g., stain not removed, inadequate pressing).
3. Re‑Cleaning Service
Upon reviewing your concern, we will:
• Inspect the garment(s) for any issues.
• Offer a complimentary re‑cleaning of the affected items if they fall within our service guidelines.
4. Refunds
If the re‑clean does not resolve the issue to your satisfaction, a refund may be issued at our discretion. Refunds are limited to the service charge for the affected item(s) and are subject to the terms detailed in our Terms & Conditions.
5. Exclusions
Please note that this policy does not apply to:
• Garments with pre‑existing damage or issues unrelated to our cleaning process.
• Items unsuitable for standard laundering as indicated on care labels or that require specialized treatment beyond our standard services.
6. Time Frame
All return or refund requests must be submitted within 24 hours of delivery. Requests made after this period may not be eligible for a re‑clean or refund.
7. Additional Information
By using our services, you agree to our overall Terms & Conditions. Our team is committed to ensuring you receive the high‑quality service you expect from Dry Cleaning Junction.
